Refund & Return Policy

We hope you love your Sage + Street purchase. If you change your mind, you have the right to cancel your online order within 14 days of receiving your goods, in accordance with UK consumer law.

To request a return, please contact contact@sageandstreet.co.uk within 14 days of delivery, quoting your order number. Once you have notified us, you have a further 14 days to return the goods.

Items should be returned unused, in their original condition and, where possible, in their original packaging. You are responsible for the cost of returning unwanted items unless the product is faulty, damaged or incorrect.

You may handle an item as you reasonably would when examining it in a shop. However, we may make a deduction from your refund if the value of the item has been reduced as a result of handling beyond what is necessary to establish its nature, characteristics and functioning.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible at contact@sageandstreet.co.uk, including your order number and photographs where appropriate. This does not affect your statutory rights.

Refunds

Once a return has been received and assessed, eligible refunds will be issued to your original payment method. We will refund the standard outbound delivery charge where required by law when an entire order is cancelled. Any additional amount paid for an upgraded or express delivery service is not refundable beyond the cost of our standard delivery option.

Please allow time for your bank or card provider to process the refund after it has been issued.

Nothing in this policy affects your statutory rights under UK consumer law.